Missing or damaged parts

Is your Kumoo feeling a little poorly?

Is something missing? Did a piece arrive damaged? Or did something break while you were making your Kumoo?

Don’t worry. There’s nothing for you to pay.
Whether a piece was missing from the box, arrived damaged, or broke while you were making it, we’ll send the replacement part you need free of charge, including shipping.

If something was missing or damaged when your Kumoo arrived, we’re sorry. And if something broke along the way, that’s okay too. Just tell us what happened and show us the part if you can.

All we ask is a little time to identify the right piece, prepare it and get it on its way to you.

We’ll have your Kumoo back on its feet soon.

 

Show us where it hurts

To help us find the right part, please send:

  • Product name or SKU number

  • The affected part number, if available

  • Where and when you bought your Kumoo

  • Your order number or proof of purchase, if available

  • A short description of what happened

  • Photos of the affected part and panel, if available

Not sure which part your Kumoo needs?

That’s okay. Send us a photo of the panel, or mark the part on an image of the assembly instructions. We’ll help you find it.

What happens next?

We’ll take a look, identify the right part and prepare the replacement for you. Once it’s ready, we’ll let you know and get it on its way. In the meantime, please keep the remaining parts and packaging nearby. Your Kumoo may still need them.