Shipping information

We hope a Kumoo finds its way to you. Let us help it get there.

Where your Kumoo begins its journey

Every Kumoo begins its journey in South Korea and can travel anywhere Korea Post EMS delivers.

Curious if we can reach you? Here’s the full list.

If your country does not appear in the address list at checkout, please contact us at support@faberohmo.com and we’ll be happy to help.

Shipping costs are calculated at checkout and depend on the total value of your order.

Shipping times & tracking

Every journey is a little different, so delivery times may vary depending on where you are. We’ll always do our best to get your Kumoo to you as soon as possible.

Once your order has been dispatched, we’ll send you a confirmation email with a tracking number. You can use it to follow your parcel along the way.

Before the journey begins

We prepare your order for dispatch within one working day in South Korea after payment is confirmed. Orders are not prepared on weekends or South Korean public holidays.

Delivery estimates begin from the day your order is dispatched. Public holidays, customs checks and courier delays may occasionally add a little extra travel time.

Your delivery address & order changes

Please give your Kumoo the right directions.

Before completing checkout, check that your delivery address is complete and correct. Kumoo is not responsible for non-delivery caused by incorrect address information provided with your order.

Need to make a change? First, check your order status.

Before dispatch, you can change your delivery address or cancel your order. Please send us your order number and request by email (support@faberohmo.com) or WhatsApp as soon as possible.

Once your order has been dispatched, we cannot change the delivery address or redirect the parcel.

Tracking your Kumoo

Once your order is on its way, we’ll email you a tracking link.

Still waiting to meet your Kumoo? Start by checking the tracking information and delivery address. If your parcel is marked as delivered, please check whether a family member or your building reception has accepted it for you.

If your parcel is still missing, the tracking has stopped updating, or you cannot find your tracking email, contact us with your order number and any tracking details you have.

We’ll look into it for you.

Customs, taxes & duties

Orders travelling outside South Korea may be subject to customs fees, import taxes or duties set by the destination country’s customs authorities. These charges are the customer’s responsibility.

If payment is requested, please pay the customs authority or delivery provider directly, following their instructions. Customs clearance or delivery may be held until payment is completed, and unpaid charges may result in your parcel being returned to us.

Customs rules vary by destination, so we recommend that all international customers, including customers in the EU, check possible charges with their local customs office before ordering.

If your parcel is returned because customs fees, taxes or duties were not paid, please see Returns & Exchanges for our refund and reshipping terms.

If your parcel arrives damaged

We’re sorry your Kumoo had a rough journey.

Please keep the outer packaging and take photos of both the parcel and any damaged items. Send the photos together with your order number through Contact Us.

If only individual parts are missing or damaged, please visit Missing or Damaged Parts.