Terms of service
Last updated: October 12, 2026
Welcome to KUMOO. This website, thekumoo.com, is operated by Faberohmo Co., Ltd., a business based in South Korea ("KUMOO", "we", "us", or "our").
These Terms of Service govern your use of our website and, when purchasing is available, purchases made directly from our online store. Please read them before placing an order. Our Privacy Policy, Shipping Information, and Returns & Exchanges policy provide additional information relevant to your use of the store.
Our website is powered by Shopify. Any sale of KUMOO products through this store is between you and Faberohmo Co., Ltd.; Shopify provides the platform and is not the seller of those products.
1. Using our website
You may browse our website and, when checkout is available, purchase without creating a KUMOO customer account or logging in.
Please provide accurate and complete information when placing an order or contacting us, including your email address and delivery details. We use your email address for order confirmations, shipping updates, and customer support.
You must have the legal capacity to enter into a purchase contract under the law that applies to you. Where parental or guardian involvement is required, a parent or guardian should place or authorize the order as required by that law.
If you use a third-party payment service, its separate terms and any sign-in requirements also apply to that service.
2. Products and assembly
KUMOO products are character puzzle products that may require assembly. Please check each product page for the description, dimensions, contents, recommended age, and any assembly or safety information provided for that product.
We aim to show products accurately. Screen settings and lighting may cause differences in how colors appear. Images of an assembled product do not mean that the product is supplied assembled unless the product description says so. Props or decorative items shown in photographs are not included unless expressly listed.
Follow the instructions and warnings supplied with your product. Products with small parts should be kept away from children below the stated recommended age, and children should receive supervision where indicated.
These statements do not limit your rights if a product is faulty, unsafe, or materially different from its description.
3. Orders and availability
Online purchases are available only when we enable checkout and the applicable payment methods. Displaying a product does not guarantee that it is currently available to purchase or ship to every destination.
Submitting an order is an offer to purchase the selected products. An automated acknowledgement that we have received an order does not, by itself, mean that we have accepted it. We accept an order when we send confirmation that it has been accepted or dispatched, after the required payment has been authorized or received.
Before acceptance, we may decline an order for reasons such as unavailable stock, an unsupported delivery destination, payment failure, suspected fraud, or a material pricing or listing error. If we cannot fulfill an order for which payment has been taken, we will notify you and refund the affected payment without undue delay, as required by applicable law.
We will not substitute a different product or increase an agreed price without your agreement. If an accepted order is affected by an error or availability problem, we will contact you to agree on a resolution or provide the cancellation and refund required by law.
4. Prices, currencies, and payments
Prices are shown in the currency indicated on the website and at checkout. Your payment provider may apply its own currency-conversion fees or other charges.
The checkout will show the product subtotal, shipping charges, discounts, and taxes collected by us, as applicable, before you complete payment. Whether a displayed price includes tax depends on the relevant market and the information shown at checkout. We will disclose charges we collect as required by applicable law.
International orders may incur import duties, taxes, or customs-related fees that are not collected at checkout. Unless we expressly state that these charges are included or prepaid, they are your responsibility to the extent permitted by applicable law. See Shipping Information for details.
We may change prices or promotions for future orders. Changes do not alter the price of an order we have already accepted. Additional promotion conditions apply only where clearly disclosed.
Payments are processed through the payment methods available at checkout. Please do not email us full card numbers, security codes, or account passwords.
5. Delivery and order changes
Our products are dispatched from South Korea unless the product page or order information states otherwise. Available destinations, shipping charges, preparation times, and tracking arrangements are described in Shipping Information and at checkout.
Delivery estimates are estimates unless we expressly agree to a guaranteed date. Customs clearance, carrier delays, and other circumstances may affect delivery. This does not remove any delivery, cancellation, or refund rights you have under applicable law.
Please check your delivery address before ordering. If you need to change an address or request cancellation, email support@faberohmo.com with your order number as soon as possible. We will confirm whether the requested change can be made. Once an order has been dispatched, address changes or redirection may no longer be available; statutory withdrawal and other legal rights remain unaffected.
If an order is returned because of an incorrect address or unpaid import charges, the refund and reshipping arrangements described in our policies apply, subject to applicable law.
6. Returns, exchanges, and product problems
Our Returns & Exchanges policy explains our voluntary return arrangements, how to contact us, return shipping, and refund processing.
If your product arrives damaged, faulty, incomplete, or different from what you ordered, contact support@faberohmo.com with your order number and a description of the issue. Photographs or videos can help us assess the problem. For individual missing or damaged parts, please also refer to our Missing or Damaged Parts information.
Nothing in these terms or our policies excludes or restricts mandatory consumer rights, including applicable rights concerning faulty or misdescribed products, legal guarantees, repairs, replacements, refunds, or withdrawal from a distance purchase.
Where applicable, EU customers may have a statutory 14-day right of withdrawal, subject to the legal conditions and exceptions. That right is separate from any additional voluntary return period we offer. Statutory rights take precedence over conflicting conditions in our policies.
7. Intellectual property
KUMOO branding, character designs, illustrations, stories, assembly materials, photographs, and website content are owned by Faberohmo Co., Ltd. or used with permission from their rights holders.
You may access our website and use the assembly materials for your own lawful personal purposes. Except as permitted by law or with written permission, you must not copy our designs to make products, reproduce or distribute our instructional materials commercially, or use our branding in a way that implies an unauthorized association with KUMOO.
These terms do not prevent lawful reviews, sharing your own photographs of a purchased product, or other uses permitted by applicable law.
8. Third-party services and links
Our website may include payment tools, tracking links, social-media links, or other services operated by third parties. Their own terms and privacy policies apply to your use of those services.
We do not control independent third-party websites or guarantee their availability. This does not exclude responsibilities we have under applicable law for the services we arrange or for our own conduct.
9. Privacy
Our Privacy Policy explains how personal information is handled when you browse the website, contact us, or place an order. Shopify and relevant providers also process information as described in that policy and their applicable privacy notices.
You do not need a KUMOO customer account to contact us or make a privacy request. Email support@faberohmo.com.
10. Prohibited use
You must not use our website to:
- Break applicable law or infringe another person's rights.
- Submit fraudulent orders or impersonate another person.
- Introduce malware or other harmful code.
- Attempt unauthorized access to systems or personal information.
- Collect personal information without a lawful basis.
- Interfere with website security, availability, or another person's use.
We may restrict access where reasonably necessary to address unlawful activity or security threats. Such restrictions do not cancel your existing statutory rights or our obligations concerning accepted orders.
11. Website availability and responsibility
We take reasonable care in operating our website but do not guarantee that it will always be uninterrupted or free from technical errors. Where possible, we will address errors or outages within a reasonable time.
To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control or for business losses arising from purchases made for personal use. Any applicable limitation must be interpreted consistently with mandatory consumer law.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, legally protected consumer remedies, or death or personal injury resulting from negligence where such liability cannot be excluded. Our products remain subject to all applicable mandatory warranties and guarantees.
12. Applicable law and disputes
These terms are governed by the laws of South Korea, subject to any mandatory consumer protections that apply to you. This choice of law does not deprive you of protections or rights to bring proceedings available under applicable mandatory law in your country of residence.
If you have a concern, please contact support@faberohmo.com so we can try to resolve it. You retain any applicable right to contact a consumer-protection authority, use a dispute-resolution process, or bring a claim in a court with jurisdiction under applicable law.
13. Changes to these terms
We may update these terms for future use of the website and future orders. The updated version will be posted here with a revised date. We will provide additional notice where required by law.
Orders already accepted remain subject to the terms applicable when they were accepted, unless a change is required by law or agreed with you. Where law requires your express agreement to a change, continued browsing alone does not replace that agreement.
14. Contact
KUMOO
Operated by: Faberohmo Co., Ltd.
Email: support@faberohmo.com
Website: thekumoo.com
Business address: Room 1009, Building B, GL Metro City, 10 Cheongcho-ro, Deogyang-gu, Goyang-si, Gyeonggi-do, 10542, Republic of Korea
Korean address: 경기도 고양시 덕양구 청초로 10 지엘메트로시티 B동 1009호, 10542